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Cancellation and Refund Policy

Last Updated: 07/19/2025

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Thank you for choosing Alhabana. We strive to provide a welcoming and enjoyable stay for all our guests. This Cancellation and Refund Policy outlines the terms under which reservations may be modified, cancelled, or refunded.

By making a reservation through our website, by phone, or through any third-party platform, you agree to the terms below.

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1. Cancellation Eligibility

Cancellations are accepted within the time frame specified in your booking confirmation, typically as follows:

  • Standard Rate Reservations: Cancellations are allowed up to 48 hours before the scheduled check-in date for a full refund.

  • Late Cancellations (less than 48 hours): A cancellation fee equal to the first night’s stay may apply.

  • Non-Refundable Rates: Some special rates or promotions are non-refundable. These will be clearly marked at the time of booking and are not eligible for refunds under any circumstances.

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2. No-Show Policy

If you do not arrive on the scheduled check-in date and have not contacted us in advance, your reservation will be considered a no-show. In such cases:

  • The reservation may be cancelled automatically.

  • You may be charged the full amount of the stay, or at least the first night’s rate, depending on your rate type.

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3. Modifications

We understand that plans can change. If you need to modify your reservation (dates, number of guests, etc.):

  • Please contact us at least 48 hours before check-in.

  • Modifications are subject to availability and may result in changes to the rate.

  • Reservations made through third-party platforms (e.g., Booking.com, Airbnb) must be modified through the same platform.

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4. Refunds

If you are eligible for a refund:

  • It will be processed to your original method of payment within 5–10 business days after cancellation confirmation.

  • Booking fees, payment processing fees, and service charges may be non-refundable depending on your payment provider.

  • We are not responsible for delays caused by banks or credit card providers.

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5. Early Departures

If you choose to check out before your scheduled departure date:

  • Refunds for unused nights are not guaranteed and are granted at our discretion, depending on the rate type and reason for early departure.

  • Please notify us as early as possible if your plans change during your stay.

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6. Group Bookings and Long Stays

Special cancellation and refund terms may apply to:

  • Group bookings (2+ rooms or guests)

  • Stays longer than 7 nights

These reservations may require a deposit and advance notice for cancellation or modification. Please contact us for details before booking.

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7. Force Majeure

Alhabana is not responsible for cancellations or failures to provide services due to events beyond our control, including but not limited to:

  • Natural disasters

  • Public health emergencies

  • Political unrest or travel restrictions

  • Utility outages

In such cases, we will work with you to find a fair and flexible solution, which may include date changes or credits.

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8. Contact Us

If you have questions about this policy, or if you need to cancel or modify your reservation, please reach out to us.

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