Privacy Policy

Last Updated: 09/07/2025

At Alhabana, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, www.alhabana.com, and interact with our services — including booking accommodations or contacting our team.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use the website or submit any personal information.

1. Information We Collect

We may collect the following types of information from you:

Personal Information

When you make a reservation, contact us, or subscribe to updates, we may collect:

Full name
Email address
Phone number
Payment information
Booking and stay details
Government-issued ID (where required by law)

Non-Personal Information

We may also collect data that does not directly identify you, such as:

Browser and device type
IP address
Pages visited and duration of visit
Referring URLs and website usage patterns

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website performance
Understand visitor behavior
Remember your preferences

You can manage or disable cookies through your browser settings, though doing so may affect your experience on the site.

2. How We Use Your Information

We use the information collected to:

Process and confirm reservations
Communicate with guests before, during, and after their stay
Provide customer support
Improve our website and services
Personalize your user experience
Send updates or promotional offers (only if you opt in)
Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal information.

However, we may share your information with trusted third parties who assist us in operating our business, including:

Payment processors
Reservation platforms
Email or communication services
Legal or governmental authorities, where required by law

These parties are only given access to the data necessary to perform their services and are contractually obligated to protect your information.

4. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

Access or request a copy of your personal data
Correct or update inaccurate information
Request deletion of your data
Object to or limit certain uses of your data
Opt out of marketing communications
Request data portability (where applicable)

To exercise any of these rights, please contact us.

5. Children’s Privacy

Our website and services are not intended for children under the age of 18 (or the age defined by local laws). We do not knowingly collect personal data from minors. If we learn that a child has submitted personal information, we will delete it promptly.

6. Data Security

We implement appropriate technical and organizational safeguards to protect your information from unauthorized access, misuse, or disclosure.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to take steps to protect your own information, such as using secure connections and strong passwords.

7. Third-Party Links

Our website may contain links to third-party websites (such as booking platforms or local tourism guides). We are not responsible for the privacy practices or content of those sites.

We recommend reviewing their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with a new "Last Updated" date.

Your continued use of the Site after changes are made constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us.